Satisfaction guarantee
Satisfaction Guarantee – Urbeauty
At Urbeauty , everything revolves around your satisfaction . We believe you deserve beauty products that make you happy. That's why we offer a 30-day satisfaction guarantee and hassle- free returns .
💖 Not satisfied? Get your money back.
Is the product not what you expected? No problem! You can return it to us within 30 days of receipt – even if you've already used it.*
We provide:
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✅ 100% refund (or exchange, if you prefer)
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✅ Return shipping at your own expense
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✅ A fast, friendly service
📦 How does it work?
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Register your return using the contact form on our website. Please include your order number and the reason for your return (optional).
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You will receive a return label from us.
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Please return the product in the original packaging (if possible).
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After receipt, we will process your return within x number of working days and refund the amount via the original payment method.
📌 Satisfaction Guarantee Terms and Conditions
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The warranty applies to all products , even if they have been lightly used .
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Products must not be completely used up.
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The warranty only applies to purchases made through our webshop.
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Returns must be registered within 30 days of receipt.
*Please note: we may refuse any abuse of this warranty (such as repeatedly returning nearly empty products).
❓ Questions?
Do you have questions about the warranty or a return?
Please use the contact form on the webshop – we are ready to help you.
With love,
The Urbeauty team
Your beauty. Your moment.